Age Policy

You must be of legal age in your state to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law. We reserve the right to ask for identification upon our discretion. By shopping at our store, you are confirming that you are of legal age in your state to purchase electronic cigarette products. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.

Age Verification

We reserve the right to ask for proof of identification at any time. You must be of legal age in your state to obtain and use a credit card and to purchase electronic cigarette products. In instances in which credit card verification isn’t sufficient, we may require to review your identification card. You will be asked to scan and email a legible copy of your identification clearly showing your age and shipping address. We will require a signed authorization note along with a legible copy of your identification card. We will cancel the order if proper identification cannot be given after an appropriate amount of time. All fraudulent orders may be reported to the local authorities within your vicinity.

Billing Validation

All credit card billing address information you provide must match in our system with that of the cardholder. If the information does not match, we reserve the right to decline and terminate your order.

Credit Card Validation

For the protection of card holders and our company, orders that appear fraudulent may be put on hold for manual review. If necessary, our executive will call you to verify the order. If we are unable to reach you at the provided phone number or email address within a reasonable period of time, the order will be cancelled.

Refusal or Limit of Service

Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact our Customer Service team at +603 7497 5373 or info@vapebrothers.com.