Please contact our Sales Department (call +6019 278 0218 or email sales@vapebrothers.com) within forty-eight (48) hours upon receiving your package if an item is received damaged/defective or has been incorrectly shipped by us. Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Sales Department within forty-eight (48) hours.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment. You are responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to us. In case of incorrectly shipped items we must receive such item(s) before re-sending the correct item(s).

Refunds for damaged/defective item(s) are processed within seven (7) working days upon our receipt of the item(s). Your refund will be credited back to the same payment method used to make the original purchase on the Website.